Refund policy

We’re here to make your shopping experience as enjoyable as possible. If you’re looking to return an order or item, we can help!

To be eligible for a refund please ensure your return meets the following conditions:

• Items must be returned without damage.
• Items must be returned unworn, unwashed, unused and in original condition with all tags intact. 

Standard Return Policy

• We do not accept returns on sale, discounted items, including those purchased in promotions. No exchange/refund or credit note. 
• We accept change of mind returns within 40 days (including weekends) for Australia and 60 days (including weekends) for New Zealand, US, and International
• All costs involved with the postage/shipping of return items is the responsibility of the customer, unless deemed faulty by our customer service team.
• If you believe your item is faulty, please use our returns portal or email our customer service team at [email protected]
• We do not accept responsibility for return items lost in transit. We recommend using a registered postal service for all returns.
• Upon receipt of the merchandise, we will refund you for the purchase price of the items, less any shipping costs incurred.
• Any refunds will be credited against the original payment method where possible. Please note, in-store purchases returned online will be refunded via gift card.

Visit our Returns page to learn more about the return process.

To lodge a return, visit our Returns Portal.